Support
Support
We at Gotham Web are very proud of our support and are available to assist you 24/7. Our clients can reach our support team via email, LiveHelp or telephone.
EMAIL SUPPORT
Our preferred method of support is via email. You can email tech support 24/7 at support@gothamweb.com and expect an answer in an hour or less. We respond to all customer support requests in a timely and efficient manner. When contacting technical support be sure to include your name, domain, server name and a detailed description of the issue you are experiencing.
CLIENT PORTAL
Many answers to your questions, from billing to server configuration, can be found at our Client Portal. You can also submit a ticket, check ticket status and history, view knowledgebase, manage billing and more
TELEPHONE SUPPORT
Customers can contact technical support 24/7 via telephone at 212-675-2028.
