Support

We at Gotham Web are very proud of our support and are available to assist you 24/7. Our clients can reach our support team via email, LiveHelp or telephone.

EMAIL SUPPORT:
Our preferred method of support is via email. You can email tech support 24/7 at support@gothamweb.com and expect an answer in an hour or less. We respond to all customer support requests in a timely and efficient manner. When contacting technical support be sure to include your name, domain, server name and a detailed description of the issue you are experiencing.

TELEPHONE SUPPORT:
Customers can contact technical support 24/7 via telephone at 212-675-2028.

CLIENT PORTAL:
Many answers to your questions, from billing to server configuration, can be found at our Client Portal.  You can also submit a ticket, check ticket status and history, view knowledgebase, manage billing and more.

LIVEHELP:
Chat Live with our support engineers, 24/7 by using our website LiveHelp option.