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Support

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Support

We at Gotham Web are very proud of our support and are available to assist you 24/7. Our clients can reach our support team via email, LiveHelp or telephone.

EMAIL SUPPORT

Our preferred method of support is via email. You can email tech support 24/7 at support@gothamweb.com and expect an answer in an hour or less. We respond to all customer support requests in a timely and efficient manner. When contacting technical support be sure to include your name, domain, server name and a detailed description of the issue you are experiencing.

CLIENT PORTAL

Many answers to your questions, from billing to server configuration, can be found at our Client Portal. You can also submit a ticket, check ticket status and history, view knowledgebase, manage billing and more

TELEPHONE SUPPORT

Customers can contact technical support 24/7 via telephone at 212-675-2028.

LIVEHELP

Chat Live with our support engineers, 24/7 by using our website LiveHelp option. Click on the LiveSupport icon at the bottom right of our site.

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