Support Options
Email Support:
Our preferred
method of support is via email. You can email tech support
24/7 at support@gothamweb.com.
We respond to all customer support requests in a timely
and efficient manner. When contacting technical support
be sure to include your name, domain name and a detailed
description of the issue you are experiencing.
Telephone Support:
Customers
can contact technical support 24/7 via telephone
at 212-675-2028.
eSupport Center:
Many answers
to your questions, from billing to server configuration,
can be found at our eSupport center.
Submit a ticket, check ticket status and history, view
knowledgebase and more.
Online Manual:
Our extensive
online manual contains in depth guides, resources and
links as well a a variety of how-to articles. Chances
are that the answer to your question can be found within
minutes by visiting our online
manual.
Knowledgebase:
Our knowledgebase
database contains hundreds of articles regarding
our services. Users can also submit a support request
via this tool.
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