Do I need to have my mail hosted with you to use the service?
No, all you need to do is point your MX records to us. We clean the mail and send it back to you within seconds.
What happens is my mail server is down?
Nothing, we will hold on to your mail until your mail server comes back up.
How often do you update your spam and virus definitions?
They are updated every hour.
What happens to spam?
Depends on your settings. The best action is to reject email that is spam, quarantine what is most likely spam and send to your junk email folder what is most likely spam but could be legit. These settings are customizable on a per user basis.
Do you have redundant infrastructure?
Absolutely yes! Not only do we have multiple redundant spam firewalls, but they are located in secure datacenters on redundant networks.
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